1. PAYMENTS:

Payments are due at time of order, taxes are extra. ALL COURSES MUST BE PAID FOR PRIOR TO THE COURSE DATE. IF YOU HAVE NOT ELECTED TO PAY BY CREDIT CARD ONLINE, PLEASE CONTACT SILVERCORE IMMEDIATELY TO ARRANGE PAYMENT.

2. PAYMENT METHODS:

Silvercore accepts VISA, MasterCard, Amex, and Debit and Cash. Orders paid by Debit or Cash must be arranged prior to shipment or attendance of class. Please call the office at 604–940–7785 to make arrangements.

3. RETURNS/REFUNDS OF COURSES:

All orders placed with Silvercore Advanced Training Systems Inc. are non-refundable, which means all sales are final.

Silvercore reserves the right to assess exigent situations on the basis of their merit and maintains sole discretion over the resolution of such cases. Any cancellations or course transfers are subject to the Transfer or Cancellation Policy mentioned in section 4 and section 5 respectively.

4. TRANSFERS

A minimum notice of 2 business days (2 regular business days Monday-Friday from 9:00am – 5:00pm) is required if you are unable to attend a scheduled class. In order for notification to be valid, it must be received by telephone correspondence or via E-Mail with Silvercore Advanced Training Systems Inc. Messages left outside regular office hours will be deemed commenced the following regular business day. E-Mails received by Silvercore for any transfers are not considered valid unless a confirmation E-Mail is received by the individual wishing to transfer their course.

If the required 2 business days notice is provided, you can be transferred to another course date, subject to a $50 transfer fee. Transfers not meeting the 48 hours’ notice requirement will be subject to a 100% short-term cancellation fee.

5. CANCELLATIONS:

A minimum notice of 2 business days (2 regular business days Monday-Friday from 9:00am – 5:00pm) is required if you wish to cancel a course. In order for notification to be valid, it must be received by telephone correspondence or E-Mail with Silvercore Advanced Training Systems Inc. Messages left outside regular office hours will be deemed commenced the following regular business day. E-Mails received by Silvercore for any transfers are not considered valid unless a confirmation E-Mail is received by the individual wishing to cancel their course.

If the required 2 business days notice is provided, you will receive a credit for the amount which you paid towards a future course, subject to a $50 cancellation fee.

The amount you paid, for the original cancelled course, will be kept on our credits list to be used towards a future course. The student will be required to pay, upon registration, any price increases or differences.

Cancellation or failure to attend a course without 48 hours’ notice will be subject to a 100% short-term cancellation fee.

Silvercore reserves the right to limit the number of times individuals or groups can effectuate the cancellation policy.

6. LIVE FIRE/ CUSTOM COURSES TRANSFERS OR CANCELLATIONS

Unless otherwise noted, live fire or custom courses require:

  1. A minimum of 30 regular business days (Monday-Friday from 9:00am – 5:00pm) is required for full transferability (also subject to a $50 transfer or cancellation fee).
  2. A minimum of 15 regular business days (Monday-Friday from 9:00am – 5:00pm) is required for 50% transferability (also subject to a $50 transfer or cancellation fee).
  3. Less than 15 regular business days (Monday-Friday from 9:00am – 5:00pm) will be subject to a 100% short-term cancellation fee.

Silvercore reserves the right to assess exigent situations on the basis of their merit and maintains sole discretion over the resolution of such cases. Silvercore reserves the right to limit the number of times individuals or groups can effectuate the cancellation policy.

7. PRODUCTS

7.1  Regular-Priced Merchandise

1. Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.

2. After 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.

3. After 30 days: we will no longer accept returns or exchanges.  

7.2  Sale Merchandise

Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to original form of payment for sale or discounted items.

7.3  Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll be required to present a valid receipt.

If you return your items in-store, we can process an exchange or issue you a merchandise credit.

PLEASE NOTE

Silvercore reserves the right to cancel any training course and when possible reasonable notice will always be attempted. If a course is cancelled by Silvercore, the registered students are eligible to receive 100% of their tuition fee reimbursed. Silvercore is not responsible for any additional costs incurred by the student as a result of the course cancellation.

Courses

Student Testimonials

“Absolutely terrific and professional!!”
- Don
“Awesome course, awesome instructor, taught me everything I needed to know for the testing.”
- Gobind
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