Refund Policy

1. Payments:

Payments are due at time of order, taxes are extra. ALL COURSES MUST BE PAID FOR PRIOR TO THE COURSE DATE. IF YOU HAVE NOT ELECTED TO PAY BY CREDIT CARD ON LINE, PLEASE CONTACT SILVERCORE IMMEDIATELY TO ARRANGE PAYMENT.

2. Payment Methods:

Silvercore accepts VISA, MasterCard, Amex, and Debit and Cash. Orders paid by Debit or Cash must be arranged prior to shipment or attendance of class. Please call the office at 604–940–7785 to make arrangements.

3. Returns/Refunds:

All orders placed with Silvercore Advanced Training Systems Inc are non-refundable. Silvercore reserves the right to assess exigent situations on the basis of their merit and maintains sole discretion over the resolution of such cases. Any cancellations or course transfers are subject to the aforementioned Cancellation Policy.

4. Cancellations:

A minimum notice of two business days (two regular business days M-F 0900-1700) is required if you are unable to attend a scheduled class. In order for notification to be valid, it must be received by telephone correspondence with Silvercore Advanced Training Systems Inc. Cancellation or failure to attend a course without 48 hours' notice will be subject to a 100% short term cancellation fee. If notice is given prior to 2 business days before the start of your scheduled course, you will receive a credit for the amount paid towards a future course subject to a $50 transfer fee. Unless otherwise noted, live fire or custom courses require a minimum of 30 regular business days M-F 0900 - 1700 for full transferability and 15 regular business days for a 50% transfer fee. Silvercore reserves the right to assess exigent situations on the basis of their merit and maintains sole discretion over the resolution of such cases. Silvercore reserves the right to limit the number of times individuals or groups can effectuate the cancellation policy. Cancellations must be made during regular office hours (M-F 0900 - 1700). Messages left outside regular office hours will be deemed commenced the following regular business day.

Silvercore reserves the right to cancel any training course and when possible reasonable notice will always be attempted. If a course is cancelled by Silvercore, the registered students are eligible to receive 100% of their tuition fee reimbursed. Silvercore is not responsible for any additional costs incurred by the student as a result of the course cancellation.